How do I create a Maids of the Midwest Account?
When you book a service, an account is automatically created for you. Simply set up your account, choose your password, and BOOM you’re ready to go!
Do you service my area?
If you are within 30 minutes of Iowa City, Iowa, then we got you covered!
How much will it cost?
We price based on the number of bedrooms, bathrooms, and square footage in the home. Select the number and the price is shown instantly on the website.
Do you bring your own cleaning supplies, products, and equipment?
We bring our own cleaning supplies, but please let us know if you have any special requests, and we will be happy to accommodate you if possible. Alternatively, we can use green products if you prefer. Please let us know if you would prefer green cleaning services so we can plan for this.
Can I request special tasks or extras?
Sure thing. Simply log into your account and add any extras you would like to be applied to your service.
Can I tip my cleaning provider?
Of course! You can provide a tip electronically after the service through your customer portal or you can give them a cash tip in person.
Manage Your Account
How do I login into my account?
You can login into your account here:
How do I change my address?
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call, and we will update your address for you.
How do I change my credit card?
Log into your account at (Insert link here) and update your card on file. Your new card will automatically be noted as your default card.
How do I book my first appointment?
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
Trust & Safety
Can I trust my cleaning provider?
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people who apply end up working as a Maids of the Midwest certified cleaner.
What happens if something goes wrong during my appointment?
If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!
Is my billing information kept safe and secure?
We have three levels of security in place. First, our booking page is protected by extended validation SSL. Second, our booking form has its own layer of 256-bit security. Third, credit card transactions are processed by Stripe and are layered on their own 256-bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.
Do the cleaning providers go through a background check?
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.